Frequently Asked Questions
1. Is this therapy?
No. HAEL is a guidance tool, not medical or therapeutic care. It doesn't diagnose or treat.
2. Is it free?
Yes. HAEL is a nonprofit and stays free — donations keep it open.
3. Do I need an account?
No to start. Create a free account when you want to save your map and continue.
4. Is my data private?
Your conversations are handled privately and aren't used to identify you. See our Privacy Policy for full details.
5. What happens after the quiz?
You get a personal map, one clear step for today, and a guide to talk it through with.
6. Who is behind HAEL?
Maxim Zhurakoff, a practitioner with 30+ years of experience, and a nonprofit team.
7. Is my donation tax-deductible?
Yes — HAEL is a 501(c)(3) nonprofit (EIN 33-4159588).
8. What if I'm in crisis right now?
HAEL isn't a crisis service. Please contact a local emergency line or crisis hotline.
9. What languages do you support?
HAEL is available in English, plus a growing set of additional languages via the language switcher.
10. How long does the check take?
About 2 minutes.